What is the basic essence of communication skill?

A) Fluency
B) Softness

Question

Ahmed Medien · Answer

Patience.

I work as CRM manager and I deal every day with angry, unappreciative and rude customers on a daily basis. I just take a deep breath and suffle a no-pleasant thread (if possible) to a later time.

Faiza Aamir · Answer

I have been working as a Co ordinator for the past six years and face high ranked militants of different countries every now and then. Where softness gives your tone a pleasant body one definitely needs fluency to get the message across. And I agree patience is the main key.

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What is the basic essence of communication skill? A) Fluency B) Softness

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