أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
I will show him the way to the GM office , even I will open the door for him
I will first of all apologize for the inconvenience which he has faced from our end and then I will go ahead and assure him that we will work on this so that no other person will face the same inconvenience from our end
the best thing to do is to apologies identify the problem fix it in a good way satisfy the customer by giving what they want as long as it is in the accordance with the company policy.
I would say that everybody have deficiencies. I apologize for this mistake and our company is willing to fix the issue and improve this situation
understand problem of customer and solve the problems thats it customer only wants it
I would listen to him actively so should have the idea what actually my client/customer is saying because I know he wants to be heard, and to air his grievances.Then I will repeat his concern so he can be assured that I am paying attention to his problem and can help in lowering his anger and stress levels also will help me to understands his problem exactly.
Then I would be empathic so he can understand that I know exactly why he is upset and will apologize and present the solution depending how much I am authorized ( This one is totally dependent on the company/brand/product you are working with and also with company policies ).
Dig deeper, but stay out of the hole.
It’s always easier to offer someone compassion if you try to understand where they’re coming from. But that can’t completely justify bad behavior. If you show negative people you support their choice to behave badly, you give them no real incentive to make a change (which they may actually want deep down).
It may help to repeat this in your head when you deal with them: “I understand your pain. But I’m most helpful if I don’t feed into it.” This might help you approach them with both kindness and firmness so they don’t bring you down with them.
first of all, i would listen to him to understand the problem. second of all, I would apology. finally, i would make sure to fix the problem immediately, so the customer be satisfy by the service the company offers.
