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متابعة

Should the Social Media team interact with the Customer Service department?

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تم إضافة السؤال من قبل مستخدم محذوف‎
تاريخ النشر: 2013/04/28
مستخدم محذوف‎
من قبل مستخدم محذوف‎

In most cases, yes.

Mohammed Kalache
من قبل Mohammed Kalache , Asistant Category Manager , Starbucks Middle East & Africa ( Alshaya )

You Can Imagine Calling Any Company And Ask The Customer Service Agent About The New Ad.
And He Just Answer You I Don't Know About It, Customer Service Should Be Connected To Every Single Department In The Company Even The CEO In Some Cases .

Haitham Hamadneh
من قبل Haitham Hamadneh , Project Manager , Manarat Al Hayat for Medical (www.skin.shop)

sure

مستخدم محذوف‎
من قبل مستخدم محذوف‎

I have worked with highly received marketing communications groups in different companies* I learned and experienced that it is essential for the Social Media to coordinate with its Customer Services by giving emphasis on expanding their business horizons and promote branding.
These departments will be able to work hand in hand in disseminating efficiently and effectively their services through public awareness like corporate events, conferences, trainings, product launchings and community projects depending on their line of business and market coverage.
* ePLDT, Microsoft and TeamAsia

Haytham Nabih Kanso kanso
من قبل Haytham Nabih Kanso kanso , sales consultant , al mutawa kia

sure 100% because the customer service solve the customers problem and satisfied them so they can provide the social media team by some good idea and advice

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