How do you measure carrier performance? what are the common KPIs?

Question

zohair Siddiqui · Answer

Response Time, In Transit Damages, EX Work customer service protocols, Intermodal Capabilities, Weight per Carat verses FCL, delivery time, and other service related factors among the others.

مستخدم محذوف‎ · Answer

It's QECD, Quality of service provided, Efficiency form point A to B, Cost-having the least cost vs competitors & Delivery-On time, al the time. This should be the4 most basic KPI's for a carrier.

Shahid Mian · Answer

DIFOT delivery in full in time is the best KPI for measuring the performance of a transport provider.

Sami Nathan R · Answer

1.Is agreed SLA's has achieved

2.Safe & On-time delivery

3. Response Time

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How do you measure carrier performance? what are the common KPIs?

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