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What is the best social media platform for customer service?

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تم إضافة السؤال من قبل Dana Qaisi , Social Media Specialist , N/A
تاريخ النشر: 2015/12/10
Elke Woofter
من قبل Elke Woofter , Project Assistant , American Technical Associates

Facebook and Twitter are just2 social medias ..... but I do not think it is appropriate for customer service unless your company has a website with these medias.

You also got to watch out what is fact and opinion on social medias and twitter I can do without...

 

I would say your own website with the opportunity for your customer to connect with your customer service via email or instantly having a customer service representative giving you answers ...    is in my opinion the better choice

maisoon al quraan
من قبل maisoon al quraan , System Analyst / Business Analyst , almond technologies

I believe that facebook comes in first place because of the number and the variety of the active users.

Subhranshu Ganguly
من قبل Subhranshu Ganguly , Quality Analyst. , WIPRO

Social media sites such as Facebook and Twitter have evolved to become more than emergent platforms for marketing and advertising. Increasingly, they are also valid and important channels through which consumers solicit and receive customer service. According to Nielsen's Social Media Report, nearly half of U.S. consumers use social media to ask questions, report satisfaction, or to complain—and a third of social media users prefer "social care" to the phone.

Stanley Mathew Mbiydzenyuy
من قبل Stanley Mathew Mbiydzenyuy , SEO and digital marketing Director , SEO Elites Ltd

There is no better community than the other. The geographic region you are based in, product or services you are offering has a bigger role to play in determining which platform to use. Can someone in China use Facebook and Twitter for customer services? The obvious answer is "No". They will definitely use "Weibo"

 

According to research, Facebook is the top social media platform in the world, then YouTube2nd and Twitter3rd.

 

 

Abdulmoneem Hashem Emara
من قبل Abdulmoneem Hashem Emara , customer service supervisor and office administrator , Gulf Bridge Services (visa services company)

in my country  (Instagram) is the most popular , but in general facebook and twitter  

Najeh Eideh
من قبل Najeh Eideh , HSE Officer/ Training Officer , Oil & Gas

Slideshare has the potential for incredible reach to an entirely new audience - See more at: http://www.businessesgrow.com////best-social-media-platforms/#sthash.lLlZWKLX.dpuf

Hina Naz - Digital Marketing Consultant
من قبل Hina Naz - Digital Marketing Consultant , Digital Marketing Manager , Top Choice Lubricant | Alborj Group

Facebook and Twitter most recommended among all as they provide live thread of communication that is the main key to intact customer focus and engagement process... 

Muhammad Usman khan
من قبل Muhammad Usman khan , Creative Editor , Hijaz Islamic University

Facebook comes first then Twitter, 

Muhammad Adeel
من قبل Muhammad Adeel , Sales And Marketing Executive , TANZEEM HEAVY EQUIPMENT RENTAL LLC

Agreed with all, if I have to chose only one, then it is "FACEBOOK".

أحمد فوزي زكي اسماعيل
من قبل أحمد فوزي زكي اسماعيل , accounting manager , chapatti Indian Restaurant

i can't chose one over the other all of them have something special and important in there unique way but if i had to chose i'm gonna go with FACEBOOK

Farhan Abbas Sayed
من قبل Farhan Abbas Sayed , Senior Media Planner - Digital and Mobility Services , Omnicom Media Group

Definitely Facebook. But you also need to consider the diversity settling in the current Target Audience in terms of preferences. Snapchat is a hot property which will emerge as one of the most followed in. Similarly Instagram has just started to advertise and surely they will see a rise in their popularity for brands and consumer engagement. YouTube is one platform where we can address a large chunk of audience with an audio visual treat.

Please share your thoughts on the same

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