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What is the biggest mistake one could make in customer service?

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تم إضافة السؤال من قبل Binod Timsina , Human Resources Business Partner , CG Corp Global │ Chaudhary Group
تاريخ النشر: 2013/04/28
شعبان عبدالوهاب عطية
من قبل شعبان عبدالوهاب عطية , حاصل على بكالوريوس خدمة اجتماعية (معلم اول )وحاصل على برنامج التاهيل التربوى , التعليم

lying

Mohd Naseer Ahmed
من قبل Mohd Naseer Ahmed , Payroll Officer Cum Bookkeeping , ADP PVT. LTD INDIA

Over talking.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

when you say, we dont have this, we can't do that, or its not available to a single customer demand..

Mr Amir Khan
من قبل Mr Amir Khan , Computer Operator , Self Employee

Not getting the basic point of customer about his/her need..

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من قبل مستخدم محذوف‎

Refusing to listen to a customer's concern

Manali Madlani
من قبل Manali Madlani , HR Assistant , NRI Centre

Not listening to the customer as well as disagreeing with the customer is a biggest mistake one can make.
Even though the customer is at fault ignoring their talks is the biggest drawback even for an existing client.

Abdelghani El Alouani
من قبل Abdelghani El Alouani , Teacher of English , WISIG: Professional Training Institute

well, I believe that there are, in fact, mistakes ont only one mistake.
For instance, one should avoid: lying to customers, not respecting deadlines, not answering their queries and request, and not accept their complaint and show understanding

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من قبل مستخدم محذوف‎

when you talk to customer before you listen its the biggest mistake

المزيد من الأسئلة المماثلة