What is the best way to increase customer satisfaction in health insurance ?

 By affording him protection and indemnity as follows :-

 firstly , protection would be before the loss occurrence , hence the insured will not be worry about the medical expenditure when he encounter any kind of disease , therefore the insurance protection brought peace of mind to the beneficiary , hence satisfaction.

Secondly indemnity , is to promptly indemnify the insured and afford him the necessary services whenever needed during the course of the insurance contract . So , the insured will be satisfied .

Thanking you , with my best wises ,

and Happy New Year.

Hello

I'm giving an answer as a customer

I think one of the best way is to facilitate, reduce the delay of payment and/or inform on the process of payment