Can you name few advantages and disadvantages of promoting or recruiting a technician to a Service Advisor position?

Advantages:

• Can highlight and explain the basics of a problem
• Can be efficient in helping to address an issue
• Can help physically in emergency situation having hand on experience
• Can supervise the work of staff

Disadvantages:

• May lack a diagnostic vision
• May not be effective overlooking the importance the issue
• May not be proactive
• May not manage multi tasking