How would you handle a person who called repeatedly demanding to speak to your boss when you knew your boss wanted to avoid that person?

mostly its depends on the reason that why he want to meet my boss repeatedly. on the other side i will say that boss in a meeting cannot be reach today

boss is out of station will be back after2-3 weeks

1-Most bad customer interactions escalate because the customer feels like you're not making an effort to understand his or her concerns. Communicating that you empathize with the customer can set the tone for the interaction as a whole, and establish you as an ally who wants to fix the problem.[2]

• Say "I understand completely, and I'm so sorry you've been upset. Let's find a way to work this out." Saying "let's" casts you and the customer as a team working together to find a solution.
• If the customer reiterates the complaint, turn up the empathy another notch. Respond with something like, "That sounds incredibly frustrating" or "I'd feel exactly the same way in your shoes."
• Keep in mind that empathizing doesn't necessarily mean giving the customer whatever he or she wants. Instead of it being the customer versus you and the company, it's you and the customer versus the company.

2- Emotions are infectious. Lowering your tone and speaking slowly will demonstrate that you are in control and calm. This is especially important if the customer is very angry and talking loudly. You do not want to do anything to aggravate the situation

3-An apology is within every employee's capacity, no matter what his or her role in the company is. Look the customer right in the eyes and make sure your expression and tone of voice are sincere. Say that, on behalf of the company, you're sorry the customer wasn't satisfied and that you want to do whatever you can to help.[6]

• Never be patronizing. Avoid apologizing in a way that seems like you're belittling the customer. A good rule is to apologize for your own actions and the actions of your company, never for the way your customer feels or is acting. For instance, instead of saying, "I'm sorry you feel that way, but I can't offer you a refund." Try saying, "I'm sorry we can't satisfy you with a refund. Is there anything else we can do for you?

4-Offering a solution or a promise that you cannot follow through with is one of the worse things you can do. This will make the customer more frustrated. If you are unsure about something, ask your supervisor. Do not make a rash decision under pressure.[7]

• You can always tell the customer, "That may be possible, let me check with someone

5-Even if you addressed the problem exactly as the customer wanted and he or she is still mad, try not to let him or her leave in a huff. Instead, express gratitude for his or her patience, and promise you'll do everything possible to make sure the next experience goes smoothly. For example, you might say, "Thanks so much for being patient while we sorted this issue out. I'd be more than happy to personally oversee your transaction next time you're here so that I can ensure it goes smoothly - please don't hesitate to ask for me."

• If you were unable to satisfy your customer, still try to generate a positive memory a he or she leaves by being kind and professional. The customer may leave thinking, "Well, they couldn't help me, but at least that salesperson was really nice.