What are the five qualities that a good customer service representative must possess?

Dear dina When it comes to customers service we should have these five principles Active Listening First and foremost, customer service representatives need to be able to listen to a customer's problem, accurately assess the issue and find the best possible solution. The ability to actively listen does not come naturally to everyone; it is important to assess this skill in a potential CSR at the initial interview to see if the person has what it takes. Good listeners typically make some of the best customer service employees because they are most likely to understand what a customer needs quickly and accurately. Clear Communication In addition to good listening skills, customer service representatives must have the ability to communicate thoughts and information clearly and concisely. Customer service staff may need to communicate with customers through a variety of venues: in person, on the phone and through email or written correspondence. It is very important that the people who come in contact with your customers daily are able to convey your policies and products to customers efficiently and accurately. Memory Retention Customer service representatives need to keep a lot of information in their minds – names of customers, company policies and product details. They need to remember transactions with customers to provide adequate follow-up. They also need to be able to quickly process information from other departments within the company so that they can communicate that information accurately to customers. Clearly, strong memory retention is an important asset to any effective customer service representative. Negotiation and Persuasion Customer service representatives are often put in the position of needing to negotiate with customers or persuade them to accept a particular policy or purchase a product. Customer service reps use these skills to woo back disgruntled customers and convey negative information about a product that has been discontinued or a policy that cannot be bent. These individuals must be able to find a common ground with customers in sticky situations so both the company and the customer come out winners in the end. Efficiency Customers want transactions to be handled quickly and accurately, so efficiency is a must in a quality customer service representative. These are not the employees that sit back and wait for the customers to come to them; they are proactive in finding ways to raise the bar on service and anticipate customers needs so they can meet them as quickly as possible. Customer service requires many important skills, and hiring people who already possess those skills will make your job as a service manager that much easier. By looking for these specific characteristics in your customer service representatives, you can make the entire customer experience at your business that much better. Thanks for sharing your interests

- Be patient

- Have good appearance

- Show willingness to serve

-Be respectful and kind

-Have enough knowledge about service your are giving

Patience, diplomacy, empathy, efficiency, good communicator

the5 qualities that a good customer representative possess:

1-great communication skills and body language.

2-positive attitude.

3-great techniques sales.

4-following customer needs

5-punctuality and credibility.

1.product knowledge.

2.good cummunication .

3.listening to the customer's requirements.

4.Positive Attitude.

5. Punctuality.

The must five qualities are as follows:

1. Product & Service Knowledge.
2. Patience.
3. Win-Win Attitude.
4. Excellent Communication Skills.
5. Problem Solving Attitude & Decision Making Skills.

1- Nice Appearance

2- Good Communication Skills

3- Patient

4- Good Listener

5- Problem Solver

1- patience 

2- patience 

3- a lot of patience 

4 double patience

5 triple patience

patience,attentiveness,clear comunications,knowledge of product,ability topositive language,abillity to read customers

Breaking the ice, Building Repot, Professional Relation, Problem Solving & Calm attitude

good listener, problem solving skills, patient, friendly ,

& enthusiastic