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The quality of your customer service is almost wholly determined by your ability to meet your customer expectations. You can have the greatest service team, but if your customers perceive their needs are not being met, your service reputation suffers.
Benefits of Meeting Expectations
Customer who is entering first time will become a loyal customer to your business.
Increased sales and revenue as customers feel more comfortable doing business with you.
More referrals from satisfied customers will bring in additional business by word of mouth
Brand awareness,
Deliver what you promised
Identifying the customers needs and deliver it with passion
Provide and go the extra mile service