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Which is the best ITIL cost effective ticketing tool available in the market?

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تم إضافة السؤال من قبل Ashish Singh , Manager – Projects and Service Delivery , IPMC Ghana
تاريخ النشر: 2016/01/14
Deepak V
من قبل Deepak V , Sr Business Analyst , American technology

I would suggest Intra tool which will more fastest creating ticket and low cost, would suggest in corporate.

Nida Fazli
من قبل Nida Fazli , Senior Systems Engineer , Cognizant Technology Solutions

SNOW (Service Now), BMC remedy

Chindhu Bhairavi KV
من قبل Chindhu Bhairavi KV , IT Analyst , Tata Consultancy Services

Service Now and BMC Remedy

Mmm lmani
من قبل Mmm lmani , Téléconseiller Clients , Direct Phone Service (DPS)

Samanage Service Desk is an ITIL-ready solution with incident, problem and change ... marketing, project management, cloud services and business analytics that ... and gives your business simple tools to effectively respond to your customers. ... It puts a refreshing user experience on top of powerful ticketing and asset ...

Sujith Raghavan
من قبل Sujith Raghavan , Product Owner - AVP , ANZ Banking Group

Depends on the requirement and what level of Automation we are expecting for. Service Now is one of most efficient tool to do End to End Activity.

NADEEM ANJUM
من قبل NADEEM ANJUM , Information Security Monitoring Senior Analyst , CISCO SYSTEMS

Their are many free ticketing tools in market but if proper support is needed then we need to go with BMC remedy or service now also i have seen some companies which have their own home developed ticketing tools.

Ahmed El Masry
من قبل Ahmed El Masry , IT Service Desk & Training Spicialist , Hamdan Bin Mohammed Smart University (HBMSU)

If the budget is not an issue and the operation is big and complicated, you can go for HP Openview service desk, BMC service desk., or  Landesk service desk

To save some money, you can choose any SaaS version of the above. Personally, I'd recommend HP Service Anywhere (the SaaS version of HP service desk).

If the operation is not complicated, you can check Zandesk.

If there is no budget, you can check OTRS or Spiceworks. Both are free ticketing systems.

Quamar Hayat
من قبل Quamar Hayat , Project Manager

Depends, at what level you are looking for.

 

For L1 support chat services in the most cost effective tool.

Prem Anand
من قبل Prem Anand , Incident Management , ehdf

Service Now or Remedy Ticketing tool

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