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Which are the best telephone sales techniques training programs for contact centers in the Middle East, in your opinion?

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تم إضافة السؤال من قبل Nisreen Ahmad , dfgdhj , twst
تاريخ النشر: 2016/01/14
DIVINA ABONALES
من قبل DIVINA ABONALES , Account Executive , U-Hop Transportation Network System Inc.

Listen, Understanding, Great them in respectful way,Take down notes and relay the messages to the recipient, are some great sales techniques.

Abida Salik
من قبل Abida Salik , Customer Experience and Performance Manager , AWRostamani

Today products are more about Value than price , a proper understanding of the product to ensure the staff is able to deliver the value of the product is the best Sales techniques.

Followed by proper tone of voice & clear conversation  without using of Jargons is important to stay at the level of all customers.

Therefore ,

1.     Product training

 

2.     Speaking skills 

Onimisi Faith Ogedengbe
من قبل Onimisi Faith Ogedengbe , Head, Human Resources and Administration , Princess Luxury Hotel and Tourism

attentiveness to the call, being calm and putting yourself in their shoes

augusto polon
من قبل augusto polon

For me . in my own opinion....the best telephone sales techniques training program for cntact centers in the Middle East is the  call center training  program because the objective of the course is about the telephone sales it explain the tools and techniques for better phone sales .....

 

Kamleshwar Sharma
من قبل Kamleshwar Sharma , Specialist , BDO Life Distribution Oman Insurance Company

Listening carefully, proper voice modulation, undertanding needs providing best soultions.

Ahmad Mian
من قبل Ahmad Mian , Manager Sales & Operations , Euro Africa Travel Ltd (UK based travel agency)

1.     Make sure you speak clearly and are smiling as you answer the phone; also identify yourself. Listen carefully what the customer is saying, and always keep a pen and a notepad to note down in case if you forget something during the conversation.Do not permit the phone to ring into the office more than two times. Never interrupt the person while he/she is talking to you. Do not answer the phone if you are eating or chewing gum

 

Hassan El Shinnawy
من قبل Hassan El Shinnawy , Manager , Al Issa Auto – Nissan

Effective Telephone Behavior

M RAGHABENDRA
من قبل M RAGHABENDRA , Assistant Manager , Reliance Jio

Depends up on person to person . It is your intelligency how to handle it.

awais Ali
من قبل awais Ali , Costomer service officer , Nitritex M sdn bhd

Give good greetings like no one can give batter then you. then above all you have to be a good listner and you need to listen to your coustmer before saying or inroducing your product or the thing you are selling. 

majid jehangir
من قبل majid jehangir , Supervisor , Emirates GroupTransguard Group

A good and productive communication starts with smile where the customer does not see you but feels the warmth and energy of your voice and Greet the customer with pleasant smile. Introduct yourself. Explain the entire updates of the concern product.Listen the client specifications carefully and assist them appropriately.

Khaldoun Zubaidi
من قبل Khaldoun Zubaidi

Ascertain Customer Requirements

Optimize the Delivery of Solutions

Measure the Quality of Interactions

Have a Single Version of the Truth

Consider Cloud-based Hosted Communications Solutions

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