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being customer service oriented,delivering exactly whatever the customer has asked for and satisfying their needs.
Yes if you employee believes in your products and is loyal to his job he can easily get the customer to be loyal , don't expect someone to be able to sell something if he himself does not believe in it or is not loyal to it . Always make sure that employees understand the business .
It's easy if you being honest, professional with knowledge about what you do, customer oriented, and loyal for your brand, with a good attitude and built a good relationship with customers.
it's that simple.
Yes sure. Here are some ways :
1. Let customers know what you are doing for them. This can be in the form of a newsletter mailed to existing customers, or it can be more informal, such as a phone call. Whatever method you use, the key is to dramatically point out to customers what excellent service you are giving them. If you never mention all the things you’re doing for them, customers may not notice. You are not being cocky when you talk to customers about all the work you have done to please them. Just make a phone call and let them know they don’t have to worry because you handled the paperwork, called the attorney or double-checked the shipment -- one less thing they have to do.
2. Write long-time customers personal, handwritten notes frequently."I was just sitting at my desk, and your name popped into my head. Are you still having a great time flying all over the country? Let me know if you need another set of luggage. I can stop by with our latest models anytime." Or, if you run into an old customer at an event, follow up with a note: "It was great seeing you at the CDC Christmas party. I will call you early in the new year to schedule a lunch."
3. Keep it personal. Voice mail and email make it easy to communicate, but the personal touch is lost. Don't count these as a legitimate follow-up. If you're having trouble getting through, leave a voice-mail message that you want to talk to the person directly or will stop by his or her office at a designated time.
4. Remember special occasions. Send regular customers birthday cards, anniversary cards, holiday cards -- you name it. Gifts are excellent follow-up tools, too. You don't have to spend a fortune to show you care. Use your creativity to come up with interesting gift ideas that tie into your business, the customer's business or his or her recent purchase.
5. Pass on information. If you read an article, see a new book, or hear about an organization that a customer might be interested in, drop a note or make a quick call to let them know.
6. Consider follow-up calls business development calls. When you talk to or visit established clients or customers, you'll often find they have referrals to give you, which can lead to new business.
