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What are the elements of the best customer service in a retail store?

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تاريخ النشر: 2016/01/15
CORNELIUS MAGANGA MALLEWA
من قبل CORNELIUS MAGANGA MALLEWA , BRANCH SALES MANAGER , CHEMI&COTEX INDUSTRIES LIMITED

1.Greeting a Customer

2.Listening to his/her demand/needs

3.Take note of what he/she said

4.Ask questions for confirming what you have written and what he/she wanted

5.Service the customer

6.Ask for his/her satisfaction for your service

7.Thank ,welcome him/her again.

Amir Edward Zakhary Samaan
من قبل Amir Edward Zakhary Samaan , Hotel Night Manager , Jumeirah Beach Hotel

·       ·         Patience 

·         Attentiveness

·         Clear Communication Skills

·         Knowledge of the Product

·         Ability to Use "Positive Language"

·         Acting Skills

·         Time Management Skills

·         Ability to "Read" Customers

·         A Calming Presence

·         Goal Oriented Focus

·         Ability to Handle Surprises

·         Persuasion Skills

·         Tenacity

·         Closing Ability

·         Willingness to Learn

Jessa Tumala
من قبل Jessa Tumala , Service Assurance Specialist , Wholesale Carrier Services - Asia

A very positive greeting.

Attention to details.

Respect.

Happy attitude.

Energetic.

Ensure concerns will be taken care off.

 

cristine bolisay
من قبل cristine bolisay , SALES EXECUTIVE , Royce Group of Company/ Volt Ivan Marketing Corporation

welcoming the customer when they arrive assisting them to their needs and give a friendly environment for their satisfaction.

Marina Nassar
من قبل Marina Nassar , Caller Agent , Smart Source

Welcoming him .Assisst the customer .listen to him .offer him many items .go with him to the cashier always call him for offers and new collection

Rasha Maarabouni
من قبل Rasha Maarabouni , Executive Registrar , Lebanese International University

       1. Customers are looking for ways to feel valued and make their lives easier by

  •  giving them  the control to personalize their experiences based on their needs and  wants.
  • Knowing an item can be returned is valuable to customers, and retail brands with generous return policies are highly regarded.
  •  Receiving the lowest price without working for it.2.  Receiving the lowest price without working for it reduces stress for customers.

Asilbek Siddikov
من قبل Asilbek Siddikov , Cabin attendant , Qatar Airways

Make customers feel important and appreciated.Understand, identify, and anticipate needs.Respond positively.

Junaid Hayat
من قبل Junaid Hayat , Sales Director , Fitch Solutions

I believe it's giving respect to customers, understanding them, listening & responding to them as well as serving them in the best possible way!!

Michaela Absalon
من قبل Michaela Absalon , restaurant worker , emirates fastfood

Listen attentively

Apologize while demonstrating

Solve the problem and make it right 

Thank the customer and make repeat business

Garima Singh
من قبل Garima Singh , SALES ADVISOR , promod india pvt. ltd

effective communication skills i.e, first listening to the customer and understand what he/she is looking for then speak in clear and in concious manner to the customer.. 

RAVI B S
من قبل RAVI B S , RETAIL SALES SPECIALIST

1)Greeting

2)Eye contact

3)Listening

4)Answering

5)Finding solution

6)Thanking

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