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Customers will never forget the worst customer service they have experienced!
This will hunt you as a company forever. That is why customer service is seen as very important as one mistake would cost you a customer.
Customers will never forget an experience. Why?
Understanding the reason better:
1: Experience is always shared and never forgotten.
2: Compensation will reduce aggression and pressure but not cover up.
3: Understanding a persons buying and service needs, customer wants value for both TIME and MONEY.
4: Compensation will be considered as paying the price for our inefficiency and will define our service "Inefficient".
5: So rather Compensation, an upfront effort by our service from time to time would make the customer feel home, and keep the customer loyal in the long run.
Thank You.
"Forget" they won´t, but if it was made an effort to give compensation, explain what went bad, tell them how they will correct the issue, ask them how they suggest to resolve the unsactisfaction for the service (this is the main thing), I´m confident that those custommers will continue adopt the product/service.
No, they do not forget the worst customer service they had gone through, and they will avoid you like the plague if they can.
YES I THINK THAT THE CUSTOMMERS FORGET SOMETIMES
I think the customer do not easily forget worst customer service experience even when given a compensation because first impressions last. The customer will stick to their minds that they were just been given something just to be satisfied.
Of course not they will not forget the worst customer service , but the compensations is the right thing to avoid losing customer whenit given at the right moment .
No. They would not forget it.
It depends on how critical this service was and on the transparency between both companies, however in most of the cases a prompt action plan and compensation will make the customer overpass this bad experience.
it depends on the way that used to handle the situation to contain the client and of course depending on the customer's personal it may be picky person and want to something rewarding for compensations
It can be forgotten if the relationship with the customer is based on a family-like style. I do believe on the spot compensations can cool the situation down in a short term, but in order for the customer to forget its bad exeperience and focus on the good ones, the customer relationship strategy should be based on preventing this kind of conflicts and deal with clients a part of a big family, not as bills.
The key is preventing and creating a solid ground strategy to deal with this situations and diminish their happening.
