ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

How do you handle customers complaints?

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تم إضافة السؤال من قبل MOHAMMAD AL-MALLAD , Customer service assistance/ Health And Safety Representative , Majid Al Futtaim LLC
تاريخ النشر: 2016/01/18
Atif Siddiqui
من قبل Atif Siddiqui , Procurement Supervisor , AlBawani Business Services

  • Listen carefully to what the customer has to say, and let them finish.

  • Ask questions in a caring and concerned manner.

  • Put yourself in their shoes.

  • Apologize without blaming.

  • Ask the customer, "What would be an acceptable solution to you?"

  • Solve the problem, or find someone who can solve it— quickly!

مستخدم محذوف‎
من قبل مستخدم محذوف‎

listing is the most important but the fast reaction is the most effective

Arshad Hussain
من قبل Arshad Hussain , Senior Manager Operations , Pakistan Revenue Automation Pvt Ltd

Listen and listen and listen and then handle the grievance.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Be patient and listen properly what exactly the problem.Take decision in a proper manner with out exceeding company rules.if it is beyond our control take a decision with supervisor.

umair ashraf abdul latif
من قبل umair ashraf abdul latif , cashier , royal money exchange

Firstly my friend you have to calm the customer by your skills you have to make the customer satisfy that whatever is your problem will be sort out immediately and report the higher management or corncerd person about the problem and to reslove it.

ibrahim hassan abd elmalik hassan mohamed elkeareasle
من قبل ibrahim hassan abd elmalik hassan mohamed elkeareasle , technical support , te-data

Initially necessary identify the type of client's problem is it from the client side or on the part of the company if the client-side Bhol situation the problem portrayed easy but if by the company we must solve the problem and try to show some compensation, if any, to satisfy the customer and improve the company's image in the first place

Kathylene Delmo
من قبل Kathylene Delmo , Pharmacy Sales Assistant , Mercury Drug Corporation

As an employee, we need to always understand that customer complaints should be handled on the most efficient way possible. It is first done by listening and understanding the customer's concerns.  Afterwards, we need to promptly deal on the said complaints to the best of our ability. If ever we are not able to handle it, it would be best to elevate the concerns to the higher management and make sure everything will be resolved. 

very obediently carefully with respect to that situation

مستخدم محذوف‎
من قبل مستخدم محذوف‎

First and foremost I need to ask sorry for that he // she complaining even with out knowing the reasons why she // he complaining so that I can have a chance to talk in in a polite and professional manner regarding his // her complaints.

henry martins
من قبل henry martins , security officer , HARD PRECAST BUILDING SYSTEMS

First I will be calm,no matter how irrational or confrontational the client could be.i will make sure the issue is resolved as quickly a possible.

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