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What is the best way to handle the angry customer ?

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تم إضافة السؤال من قبل Safei El Din Ali , Customer Care Manager , CCC
تاريخ النشر: 2016/01/20
Joey Adatan
من قبل Joey Adatan , Duty Manager , Marjan Island Resort & Spa

Take the HEAT: H>hear what she/he is saying and never interrupt, E>empathize,  put yourself in his/her shoes and don't try to justify, A>apologize sincerely, T>take action and own the problem. 

مستخدم محذوف‎
من قبل مستخدم محذوف‎

This is how you handle an angry customer:

Listen carefully to the problem

Give them your undivided attention

Diffuse their anger by sypmathizing (ie That must have made you feel terrible!)

Be understanding (ie I can see how this is upsetting)

Acknowledge that they have the right to feel how they do

Apologize (they will continue to be upset until they hear an earnest apology)

If everything else fails, offer to call in the manager for further clarification

 

riza reyes
من قبل riza reyes , visual merchandiser , Redtag, BMA International

first you should calm and greet the customer, then ask the customer what is the problem, then tell the possible solution and after that apologies for what happen

Mohamed Hameem
من قبل Mohamed Hameem , Accountant General , MONDIAL GROUP LLC

Reduce the value of his invoice always, but it should not affect your profit.

أحمد فوزي زكي اسماعيل
من قبل أحمد فوزي زكي اسماعيل , accounting manager , chapatti Indian Restaurant

Ignore Him in a good way and lovely attitude and tell him everything gonna be alright just like the way he wants it to be and believe me he will shut up 

Mohamed Oussema Ghdira
من قبل Mohamed Oussema Ghdira , Customer Service Representative , SKYNET WORLDWIDE EXPRESS

Whatever he is saying or abusing, you have to just listen carefully and figure out the problem, then try to calm him down as much as possible, try to find a solution for his problem if it's under your authority, if not, take a permission from your head of department to handle it.

Nancy Refai
من قبل Nancy Refai , Health, safety and environmental management Trainer and consultant , Freelancer

Treat your customer the way you like being treated. Always listen, show care and respect your customer wishes and feedbacks

Fisrt relationship and2nd understand the problem3rd this root of life smoothly change and right side.

Faraz Ahmed
من قبل Faraz Ahmed

empathize them show sympathy and give a win and win situation 

 

Shaik rahamthulla
من قبل Shaik rahamthulla , GENERAL TECHINICIAN , COFELYBESIX MANNAI

To smooth behavior and cool.

Ahmed Saleh
من قبل Ahmed Saleh , Founder And CEO , THE BIG DEMAND PORTAL

understand the Expectations and Emotions be hind the dissatisfaction once we know that the Operational manager or leader needed to fix the Root cause immediately with apology and compensate the customer with a way exceeded his or her Exceptions

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