أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
to remain in control of the talk, listen to the client, don't allow the client to move away from the topic, no open ended questions only direct questions, speak at even pace don't hurry,
To remain calm, pay more attention and prepare my response in an appropriate manner.
