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Three abilities of an ideal help desk person
Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software
Help Desk support specialist provide first line technical support for reporting and resolving end-user problems covering IT Client Hardware, IT Client Operating Systems, Desktop Applications, E-mail software, intranet applications and corporate information systems.
customer-service orientation
the ability to adapt to different demands
stress tolerance
communication skills
problem solving
Listening skill
Good communication
Problem solving skill
Ability to work in pressure
Positive attitude
Responsibility of help desk personnel is to provide customer support services, and able to troubleshoot technical problems and providing solutions to customers related to particular product.
I think the most basic question to be ask is, first describe exactly what problem happened, then when the the problem begin, does it happened before? does the system running long before it happened?
With this basic question you can specify if it is hardware or software problem.
The marketing technology stack—if you haven’t heard of it, it’s time to get yourself educated. What is it? Well, it’s the love child born of the marriage of the Chief Marketing Officer and the Chief Technology Officer. They named their baby Chief Technology Marketing Officer, and gave it it’s own department. The marketing technology stack is it’s toy chest.
Responsibility of help desk personnel is to provide customer support services, and troubleshooting technical problems,ability to present your thoughts clearly
and to be patient especially in a tense situation.
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