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Thanks for Invitation ,
Customer often does not trust sales person even he\\she chose to come to your brand show room to buy your products\\services.
To avoid this mistrust , try to listen to him\\her until last word ,then start to explain the properties of products\\services and prove him\\her how is your merchandise good perfect and be honest with him\\her to prove how you are trustable and your products\\services reliable.
If it is personal , As Mr.Brites said : change the contact .
Where there is a lack of confidence in this circunstance, the best possible is change the contact element (you).
If not possible give examples to the customer, from other success works, results and relations that there were no reason to people feel like that.
You need to know why the mistrust is there to begin with. If it's personal and about you then there is no way around about changing connection with someone else but first you need to try to show your self as a confident worthy person and address the problem if you can if the response came not as planned then change is inevitable.
First be a very god listener and gather as much data as you can....knowing why the person doesn't trust you is important. However, proving them wrong is more important. How to prove them wrong? data and analysis.... NUMBERS that are true and convincing showing your honesty, loyalty and strength and clients true benefit. Proceed with commitment to achieve the desired result via agreed KPI's. Change the bitterness gradually from a bitter face to a grin to a sigh to a smile. I Think you got him!
if you think of if more.. you're actually using your God given senses, brains, body language, ethics and morals. Additionally you might also consider to "dress to impress"
SC Management.
good luck
first know why he didn't trust me to fix it then he will trust
Why is the customer stubborn and does not trust?
None dislikes an individual; Actions are disliked; So outcome is not to be personalized!
Find reasons for the same and the answer will be in place. Appreciate reasons and express concern to revive lost trust.
Without finding reasons would be exploring innumerable ways of overcoming it.
Thanks for the Invitation,
1- Listen patiently
2- Show empathy
3- Lower the voice and slow down speech
4- Imagine an customer situation
5- Demonstrate emotional control
6- Under stand that this not personal
7- Provide best solutions as per his ease
Good Luck
if he doesn't trust u at least u can make him trust the products by showing the strengths of ur product
give him/her the presentation; give pro and cons; advise your client ...
He/she likes your presentation or not ... At the end it is the customer who will spend the money and he/she have to have the knowledge there is nothing better on the market
Make your client feel you have his/her best interest in mind
