How to handle complaints , when you get them , in the most effective manner?

customers when they are angry and complaining they wants someone to listen carefully and understand them as well to show empathy and respect to their compliant and after they say everything they want to say they want solutions therefore the employee need to be quick and passionate to resolve their issues by providing them solution that make them happy and convinced that this issue is not a usual habit at  work and we are sorry that happened to you.

patience ,good listener , quick analytical and problem solving  

Being a Customer Oriented handling complaints is one of the biggest challenge that we should know how to handle. On handling the situation we should always have the patience. Patience on understanding the needs of the customer and listening to them by determining the problem to give them the right assistance they need. After identifying the concern, we should always assist them with the best solution. The tone of the voice should be in a medium tone where the customer should feel the sincerity of what you are pertaining and gesture must be appropriate to show your sympathy and your willingness to help them to resolve the problem.

FIRST OF ALL I WILL BE A GOOD LISTENER TO THE COMPLAINTS.ANALYSE WHAT IS THE REASON BEHIND THE COMPLAINT.APOLOGIZE IF ITS SERVICE RELATED OR PRODUCT RELATED PROBLEM.OFFER THE CLIENT OPTIONS TO RESOLVE WITHOUT AFFECTING THE INTEREST OF THE COMPANY.MAKE THE CUSTOMER FEEL THE COMPLAINT WAS GENUINE AND HIS/HER COMPLAINT WAS IMPORTANT AND THE COMPLAINT CAN SERVE AS A GOOD FEED BACK FOR IMPROVEMENT SO THAT HE KEEP PATRONIZING THE COMPANY'S PRODUCTS OR SERVICES..