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Is there any link between personality and customer service?

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تم إضافة السؤال من قبل Muhammad Junaid Khan , Social project assistant , Federacja Fosa, Olsztyn (Poland)
تاريخ النشر: 2016/02/23
Maha Sinno
من قبل Maha Sinno , insurance , bankers

Yes there is a link between both. You have to be smart, calm, self confident, and straight to the point. In this way you can attract your customer's attention to the product or service you are selling

HIRA SHAHID
من قبل HIRA SHAHID , Key Accounts Manager , Fast Telecom

Yes, there is a strong link between personality and customer service. An energetic, highly motivated and a pleasant personality individual will more likely to excel in customer services.

nisreen essam
من قبل nisreen essam , Personal Assistant , Salem Travel Agency

Personality affects all aspects of a person's performance, even how he reacts to situations on the job. Not every personality is suited for every job position, so it's important to recognize personality traits and pair employees with the duties that fit their personalities the best. This can lead to increased productivity and job satisfaction, helping your business function more efficiently.

 

saba riaz
من قبل saba riaz , Lecturer , Dar E Arqm Group of Colleges

Yes, relationship exists between personality and customer services.

You have to be smart, extrovert, confident, and calm. You must have logical arguments to convince your customers.

Rasha Maarabouni
من قبل Rasha Maarabouni , Executive Registrar , Lebanese International University

Of course there is!

A cheerful person with a positive attitude would make a good customer service representative and make customers love to deal with him/her when the visit the premises. 

While a more strict and negative person will make customers be reluctant and avoid dealing with them. 

د Waleed
من قبل د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

I will agree with the answers ... correct info and opinions !

Also I would like to say that your personality is what drives your customer service attitude !

 

Thank You

 

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Yes sure there is .customer service somtimes like daily life talking arguing solving problems etc.

Sana Ben Mustapha
من قبل Sana Ben Mustapha , Customer Service Manager , UPS Tunisia -EXPRESS LOGISTIC

Definetely there is a link between personality & customer service.

In fact, your personality reflects your behavior and  noatably the way you treat others . As such , openess, patience and generosoty are par excellence quality character and part and parcel for a good customer service profile.

If one is keen on providing clues to daily situations and common behaviours, professionally this will be the case .

Mahmoud Zaher Tarakji
من قبل Mahmoud Zaher Tarakji , مدير , أوال جاليري

Yes of course is a link between both

Ahmed Mohamed Ayesh Sarkhi
من قبل Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

yes offcourse without personality you will fail in customer service

 

Carl Tristan Sosa
من قبل Carl Tristan Sosa , Construction Manager , Donpin Corporation

Definitely, customer service and personality goes with each other. A positive personality will most likely be effective in customer service.

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