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Inbound call centers handle telephone requests for product or technical support, account assistance, billing and other inquiries from consumers. Outbound call center is the agents make outbound calls to customers on behalf of a business or client to provide service or either bills reminder.
Simply: Inbound, receiving calls measured by service level. outbound, dialing out calls measured by hitting target. easy :)
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inbound call
receiving calls to the customer and helping the customer ,fulfilling the needs
outbound calls
we call to the customer understanding there needs based on that we can promote the products and close the customer
Outbound leads are customers we generate approaching potential clients in person or via email or through any Social media where as Inbound is vice versa i.e they approach us
Inbound means receiving calls from interested customers and Outbound means we need o tcall clients and bring interest in them to buy our products