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متابعة

What's the difference between inbound and outbound leads?

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تم إضافة السؤال من قبل Hany Sewilam Abdel Hamid , Director of Sales and Marketing , Creative Sense
تاريخ النشر: 2016/02/26
Ali AlShammrani
من قبل Ali AlShammrani , Sales Account Manager , Lebara Mobile KSA

Inbound call centers handle telephone requests for product or technical support, account assistance,  billing and other inquiries from consumers. Outbound call center is the agents make outbound calls to customers on behalf of a business or client to provide service or either bills reminder.

Yasser Mohamed
من قبل Yasser Mohamed , HUB Manager , OPEX

Simply: Inbound, receiving calls measured by service level. outbound, dialing out calls measured by hitting target. easy :) 

moustafa allam
من قبل moustafa allam , Customer service & sales leader , The arab international federation for arbitration

  • outbound leads means we personally communicate with the client by phone or online and the means of social communication or go to him and tryto convince him and close him
  • inbound leads means we recieving calls from client or waiting for them in our store and try to fulfilling his needs and close him

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Compete is important but the most important master of normal by market research study Alsoqub careful study

mohammed sohail hassan
من قبل mohammed sohail hassan , senior sales officer , Data direct employment service

inbound call

receiving calls to the customer and helping the customer ,fulfilling the needs

outbound calls

we call to the customer understanding there needs based on that we can promote the products and close the customer

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Outbound leads are customers we generate approaching potential clients in person or via email or through any Social media where as Inbound is vice versa i.e they approach us

Sanket Korde
من قبل Sanket Korde , National Head & Director , Dealmoney securities pvt.ltd

Inbound means receiving calls from interested customers and Outbound means we need o tcall clients and bring interest in them to buy our products

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