What is positive and negative for using social media apps. in marketing and customer services?

Nowadays, social media in general is playing a big role in our personal & proffesional life. If we are talking about the impact of social media in Marketing and customer service, i would have to say its one of the best positive tools to evaluate and quantify the products and services offered & displayed  in the market by reading people reviews & openions. Business owners or business providers can determine their customers easily. also it reduces the cost of advertising.

Negative: Negative reviews may effect the products & service as everyone on social media can read the comments.

Nowadays social media in general is playing a big role. Which it is easily evaluate and quantify the products and services offered.

I would love to be not only a successful educator but also an educator who can affect his learners and colleagues to be optimistic and practical towards their continuous achievements. My other goal is taking bold steps to be an academic administrator.

The positive aspects are as follows:

It creates a large database to a wide range pof customers.

Makes comunication easy and fast.

prevent energy lost or makes it less exhaustive to marketters an sales persons as they can cover a wide range of customers and meet demands via emails, online comunications.

The negative impacts are as follows.

Though easy to communicate within a wide range of persons, language barrier can hinder the understanding of the product being presented.

Delays or late arrivals and some marketing firms not trust wordy with the delivery of the non intended product place alot of doubts on some online customers.

Positive:-+

Easy to display products and services to the greatest place in the world

Targeted marketing groups control

Negative;-Customers who are not using it and losing it in case they are the only means used in marketing

 

Yes, if all problems, solutions, answers where defined and listed well enough to have everything that a customer would need, and robots\\\\computers where programmed to answer, improve and follow their demands, it would be possible and maybe even more accurate.

the positive important of using social media is that it improve our ways of communication to one another and also in terms of advertising your product, goods and services to the publics, it make our to day today lives easy and also interms of information (news across the globe)it makes informations and news accessable, it improve business transctions interms of e-marketing, e- banking etc more efficient and more effective. negative is that there is more propagander , people using for there selfish interest (government, porn industry, harkers and more.

By using social media apps as a tool to market and provide customer service of products and services, a business makes itself easily discoverable and approachable by almost everyone especially those who spend a lot of time on the said apps. At the same time, it also exposes itself to vulnerability as anyone can make or break the business just by leaving a simple comment.

Customer service training is very important to all employee because this is how we know how to handle or deal different kind of situation either good or bad customers. This training will help you enhance your knowledge about to customer service relation. They provide you communication skills, on how to develop product knowledge and a lot of exercise they provide about all customer service.

positive your gaining more costumers,income.negative youll need to payback what cost you made

Thank for the topic. Social media can help you quite a lot. I think that it has more positive moments then negative. The best one is that it connects people. I know a lot of people that met online. And you can be one of them if you simply use these ballarat dating websites. Just read the article to learn more about them. I'm sure that you will like it.