أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Communication skills
Improving customer service
Enhancing employee motivation
Teamwork
Problem solving
Handling challenging behaviours
MBTI - know your type course
I believe as a customer service team a team member must know about following:
1. Key terminology in sales
2. Post-sales activities and care for customers, CRM
3. Consumer behavior and psychology of sales
4. Types of CRM situations/ managing customer through CRM positions
soft skills problem solving negotiation skills
USB: Understanding Service Behavior.
Customer service essentials
Effective communication skills
Problem solving skills
Team work
Stress management
Time management
always be connected
communication skills
communication Skills
Public speaking
Time Managment
emotional intelegent
communication , team collaboration, flexibility, critical observation, problem solving, time management
stress management
customer focus
Critical and innovation skills
Decision Making