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متابعة

What kind of soft skills training courses should companies provide for their customer service teams in order to improve their performance?

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تم إضافة السؤال من قبل Sally Majali
تاريخ النشر: 2016/03/10
Samriti pattanayak
من قبل Samriti pattanayak , Training Officer , Dubai Aluminium Company (DUBAL)

Communication skills

Improving customer service

Enhancing employee motivation

Teamwork

Problem solving

Handling challenging behaviours

MBTI - know your type course

Minal Gole
من قبل Minal Gole , Communication In-charge , Navrachana Higher Secondary school

I believe as a customer service team a team member must know about following:

  1. Identifying customer needs
  2. offering solutions
  3. Communication skills
  4. Handling customer/client complaints
  5. Taking feedback with positive attitude

مستخدم محذوف‎
من قبل مستخدم محذوف‎

1. Key terminology in sales

2. Post-sales activities and care for customers, CRM

3. Consumer behavior and psychology of sales

4. Types of CRM situations/ managing customer through CRM positions

 

MUSTAFIZUR RAHMAN
من قبل MUSTAFIZUR RAHMAN , Senior Merchandiser , Ultimate Fashions Limited.

* Customer service training * Attitude for service * Problem resolution * Communication skills * Systems using training * Presentation skills * Cross cultural knowledge

mariam hudaib
من قبل mariam hudaib , MENA Trainer at New Tactics in Human Rights , Center for Victims of Torture

soft skills problem solving negotiation skills

Renato Palattao
من قبل Renato Palattao , IT Client Support Specialist , Gulf Business Machines / Client: Kahramaa

USB: Understanding Service Behavior.

Mohammad Mohammad Ahmed El-Safty
من قبل Mohammad Mohammad Ahmed El-Safty , مشرف تدريب وتطوير , شركة ميداس للتجارة العامة والمقاولات

Customer service essentials

Effective communication skills 

Problem solving skills 

Team work

Stress management

Time management

Jay Cee Axalan
من قبل Jay Cee Axalan , sales team leader , JOANNA FASHION

always be connected

communication skills

 

 

Karim Shaaban
من قبل Karim Shaaban , Head of Human Resources Operations , Leeds Security Services

communication Skills 

Public speaking 

Time Managment 

emotional intelegent 

Bassel Bedeir
من قبل Bassel Bedeir , Multi Unit Manager , Al Anoud Group

communication , team collaboration, flexibility, critical observation, problem solving, time management

Hassan Asif
من قبل Hassan Asif , Manager Accounts , Al-Iman Enterprises Pvt Ltd.

stress management

customer focus

Critical and innovation skills

Decision Making

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