How to follow up with a guest satisfaction in hospitality?

• Noticing and acknowledging the guest as individuals
• Paying special attention to the guest needs
• showing our appreciation for the guest

By getting guest feedback, courtesy calls, sending emails , reply to guest comments in Booking.com and Trip adviser. 

Follow LASTUPDATES WITH THE CRITICAL of the following organization... serve your best

You want feedback from your guests on your service and to get ideas to improve your product or service. Use email marketing where they post all their comments. It is important to respond to all feedback and to look at each comment holistically and not take it personally.