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متابعة

How can we prevent or solve repeated calls to IVR and Contact Center in GSM telecomunication ?

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تم إضافة السؤال من قبل Najib Al-Asad , Contact Center & Quality Supervisor , MTN
تاريخ النشر: 2016/03/20
Nouraldeen Abuzayda
من قبل Nouraldeen Abuzayda , Senior Software Eng , Green stone

Connect customers to the right agents or Improve agent skills

 Agents play a vital role in delivering quality service to customers. As long as your agents do not perform well, your customers cannot receive what they want. Therefore, ensure that your agents' skills and knowledge are improved so that they are able to perform their best.

المزيد من الأسئلة المماثلة