من قبل
Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.
1
Go to My Computer.
2
Go to C disk.
3
Go to WINDOWS map
4
Go to the map system32
5
Search for a file that is called kernel32. If you have a kernel32.exe file, you have a virus. Use your virus removal software or take the computer to a repair shop. Do not simply delete the file!
6
If you have kernel32.dll, you don't have a virus but you'll still need to fix the file. Check with your tech support for help. You may need to download a new copy of the file.