أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
All of us are involved in some kind of problem solving every day, both in our personal and professional lives. One of the most effective is a model for collaborative problem solving.
The advantages of working collaboratively to solve problems:
- Working with interests often results in the identification of more possible solutions than were originally considered;
- By "expanding the pie", we end up with fair agreements that potentially meet more of our needs and are "win-win" rather than "win-lose"
- Creates greater satisfaction for all of the parties and promotes a foundation for future problem solving that is respectful and energizing rather than negative and depleting.
A Model for Collaborative Problem Solving:
1. Share Perspectives
- Use our communication skills to understand the other’s perception of the situation and their needs
2. Define the Issues
- Clarify the topics for discussion
3. Identify the Interests
- Go beyond the stated positions or solutions to figure out what the parties really need to have satisfied in order to reach agreement
- Look for the common ground between all parties
4. Generate Options - brainstorm and generate ideas, looking at the problem from all angles and considering as many different ideas as possible
5. Develop a Fair Standard or Objective Criteria for Deciding
-Using an agreed upon criteria, combine and reduce options
-Strive to "expand the pie" and create agreements for mutual gain.
6. Evaluate Options and Reach Agreement
agree with eliza................
