What happens at Amazon once I make an order?

Hello Team,

Amazon has robotic machines are much faster, accurate, fast pace system which have to pay, only need few mints/hours of charging during idle times...they're very smart and know when to go to a charging station...Human's are needed in the equation but not in the Picking stage...Imagine how much time it takes you to shop at Wal-Mart or Sam's Club...now imagine a robot retrieving that product with just the click of your mouse on your desktop or laptop...while system is doing that you now have more time to do other things.

·         Pick: Software processes orders and prints out "pick lists" for Associates to walk around picking items from inventory shelves. The items they pick are not from the same order. The pick lists are optimized based on location of the items in the shelves. Items are not stored in any systematic fashion (to my recollection); there's a certain element of randomness to it (the pick lists optimize the picking process to make it efficient for the Associates). In some newer facilities, Amazon uses the Kiva Systems automated robotic fulfillment to bring the items to Associates, who just unload it. Once an order has been picked, it gets sent into the Crisplant sortation system.

·         Sort: This step is pretty automated. The Crisplant sortation system is a huge mess of conveyors that takes a bunch of items and dumps them into chutes - each chute is a single order or package. When a set of items is ready for packing, a green light goes on to indicate to an Associate that it's time to pack.

·         Pack: The Associate packs the items into a shipping box. The computer system tells the Associate what kind of box should fit (e.g. "A6"), although I believe they are given flexibility. Once finished packing, the Associate sends it along into a different conveyer belt (right below the chutes, I believe), which sends it along to shipment.

·         Ship: The conveyor takes the package to shipping docks, which already have UPS trucks lined up in most cases. Along the way there is a weigh station check to make sure each package weighs what it is expected to, based on the order contents. If there's an issue, then it gets punched out for inspection.

Underlying all of this is a significant amount of software that controls and optimizes the process. Everything from inventory management to pick optimization to order prioritization is handled by software. Order fulfillment policies are continually tweaked and tested to minimize fulfillment time and mistakes. I think you can get a change in order fulfillment policy rolled out into the field for a test in a matter of days during the non-holiday season.

Regards,

Saiyid

Thanks for the invite I agree with answer Mr.Saiyid 

Agree with expert answer. Thanks 

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The timeline below illustrates what happens when a customer places an order:

1. Customer places order. A customer selects your product, clicks the Checkout button, and then completes the checkout process. At this point, the terms of sale are final and the customer cannot make changes to the payment method or shipping address.
2. Order information goes to Amazon Payments for processing. The order is now pending processing. You can see the corresponding "Pending" order on the Manage Orders page in Seller Central. If a customer contacts you while an order is in "Pending" status, you should refer them to Amazon Payments Customer Service for more information.
3. Amazon Payments holds the order. Amazon Payments holds orders before processing payment. This window gives customers an opportunity to cancel orders made by mistake or orders using the wrong shipping address. Customer-canceled orders will appear in the Manage Orders page as "canceled" and will not include customer shipping or contact information. If a customer contacts you about a "canceled" order, you can invite them to place a new order on your website.
   1. Customers who click the Checkout button and use Standard Checkout (they sign in to Amazon, they pick their shipping address, and they pick their credit card) have 15 minutes from the time they place the order to cancel the order.
   2. Customers who click the Checkout button and use 1-Click (no explicit sign-in to Amazon is needed, because they have recently made a purchase on the Amazon website using their current browser) have 105 minutes from the time they place the order to cancel the order
4. Amazon Payments validates the order. Amazon attempts to validate the customer's payment and order details and to collect payment for the order. At this stage, there can be a number of different outcomes:
   1. Payment is successful. Amazon Payments sends an order confirmation to the customer, notifies the seller, and releases shipping information to the seller. The order status appears as "Payment complete" on your Manage Orders page. In most cases, order notification messages (emails) are sent within 90 to 135 minutes after an order is placed.
   2. Payment is initially unsuccessful. Amazon Payments sends the customer an email stating that further action is required and also sends the seller an email message to notify the seller of the processing delay. We ask you to hold the inventory requested by the customer for 72 hours awaiting successful payment. These orders will appear as "Pending" on your Manage Orders page.
   3. Payment processing is extended. Certain Amazon Payments security features can extend order processing times. When this happens, a seller might not receive email notifications about an order or its status. Processing can be extended for 1 to 3 business days after the payment was submitted. These delayed orders will appear as "Pending" in your orders view.
   4. Payment is unsuccessful. Amazon Payments will cancel customer orders if payment cannot be verified or collected successfully. Amazon Payments will not send a notification to you when an order is canceled. These orders will appear as "canceled" on your Manage Orders page.
5. Amazon Payments sends an order notification email to the seller. Amazon Payments sends a "Sold, ship now" email to the seller and updates the order status in your Manage Orders page. The shipping notification email does not contain confidential customer information, such as the customer shipping address or email. Note that the shipping address provided by Amazon Payments (in Seller Central in your Orders Report) for a completed order is the only valid mailing address for sending that order to your customer. Do not ship to any other address, even if you receive an email asking you to do so.
6. Amazon Payments remits funds to the seller for the customer's order. Amazon Payments places the funds generated from the order, less any fees, in your Amazon Payments account.
7. Seller processes the order. You view and confirm the order by using the manage orders feature. If you are using Fulfillment by Amazon to fulfill this order, you do not need to perform this step.
8. Seller ships the order. You fulfill the order (pack and ship). Your shipping carrier transfers the order to your customer shipping address. If you are using Fulfillment by Amazon to fulfill this order, you do not need to perform this step.
9. The customer receives the order.
10. Amazon Payments invites the customer to provide feedback about the service provided by the seller.

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It is general with most of the online portal.

1) We select the product that we have to order

2) The order goes to our cart.

3) Then proceed with the payment.

4) Once the payment is through the delivery will be arranged.

5) In amazon, the vendor will be informed about the order.

6) Vendor will arrange product, pack it properly with all the required information.

7) Vendor will arrange for pickup (online tracking is available on amazon).

8) The courier company will deliver the product and inform the vendor accordingly.

9) Upon confirmation from the customer to amazon, amazon will release the payment to the supplier.

10) If there is any defect or customer has not received the product, he can file a dispute.

Amazon is a platform which connects the buyer and seller through eCommerce.

agree with all colleagues answers above

Agree with  Saiyid Maududi Lead Financial Applications

I agree with the answer Mr.

saiyid

Mr.Saiyid got the entire process from picking for the order to packing and dispatch explained clearly. Yes almost all activities except packing are automated.

AGREE WITH EXPERTS ANSWER +++_________________-