The functions of the customer service department include: Select one:

From the given 4 options, i would choose All of the above, because customer service in a bigger picture is more towards customer delight to run business

I agree with experts answers, thanks for the invitation. 

Trying to absorb the anger of the customer and good to listen to himApologize for the problem occursFocus on what can be doneAvoid understand things in a personal capacityAdditional features customer grants.Understand the problem from the client's perspective.Immediate response.Customer participation in the search for solutions.Not to blame the customer.

Hello Team,

I agreed with Amirah Aboutaleb answer.

• Provides front-line customer service and specialized information regarding department rules, policies, procedures and programs.
• Answers phones, screens and routes calls, takes messages and schedules appointments.
• Assists individuals in securing services, permits and licenses.
• Questions visitors to determine needs or purpose of visit and interviews clients/visitors to obtain program-related data.
• Performs a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Explains eligibility or compliance requirements and services/programs available.
• Responds in writing to request for pertinent program information.

Regards,

Saiyid

I apologize for the answer, I leave the answer to experts specialists in this field that's not my specialty field

I believe that customer service work . All the answers are correct . So called customer service

For me - All the above is the right choice

I am not sure, but i think  first one " Responding to complaints"  may be the right answer.

Thanks for your inviation. Answer all of the above.

There is no correct answer here it depends on too many variables such as whether it is it a big company with many departments handling different issues or a small business with staff multi-tasking. If it is a manufacturing entity then maybe product returns and customer feedback is more important to gather learning for future improvements and damage control. If it is just a warehouse forwarding products the reorders and returns may go through customer services. If it is a big customer that has high ability to influence other customers then you would want to escalate issues to client relations manager to ensure damage is mitigated.

All of the above...................................