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متابعة

How many people will a dissatisfied customer tell about their experience? (Choose only one)

A. 5 to6 people, although% who have a problem with an organization recount the incident to more than people.

B. 9 to people

C. 3 to6 people

D. 9 to people, although% who have a problem with an organization recount the incident to more than people.

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تم إضافة السؤال من قبل Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
تاريخ النشر: 2016/05/04
MAGDY HASHISH
من قبل MAGDY HASHISH , MEP Construction Management- Mechatronics and Mechanical Engineering Sciences Lecturere , faculties of Engineering

people, who have a problem with an organization recount the incident to more than people.

Saiyid Maududi-Oracle Applications Consultant
من قبل Saiyid Maududi-Oracle Applications Consultant , Entrerprise Architect , US Technomatrix, Inc

Hello Team,

Of those who complain, 50% - 70% will do business again if complaint is resolved. 95% will return if resolved quickly. Average customer with a complaint tells 9 to 10 people, 13% tell more than 20 people.

Regards,

 

Saiyid

المزيد من الأسئلة المماثلة