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متابعة

Which of the following is a method of maintaining a culture of excellent customer service in an Organization?

1- Providing Your customers with details.

2- Encouraging emplyee initiative.

3- Publishing your customer service standards.

4- Regular coaching and role-playing sessions.

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تم إضافة السؤال من قبل Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
تاريخ النشر: 2016/05/06
Princy Bisht
من قبل Princy Bisht , CRO , Tommy Hilfiger

Option 4- Regular coaching and role-playing sessions

Sajjad Hossain
من قبل Sajjad Hossain , Executive Engineer , GLOBAL BRAND PRIVATE LIMITED

The answer to this question may vary depending on the specific context and industry. In general, both excellent customer service and good quality are crucial aspects of a successful business. They are not mutually exclusive and often go hand in hand.

In some cases, excellent customer service can compensate for minor deficiencies in product quality and leave customers feeling satisfied and valued. A company that provides exceptional customer service can build strong relationships with its clientele, leading to customer loyalty and positive word-of-mouth referrals.

On the other hand, good quality products or services are the foundation of a successful business. No amount of excellent customer service can make up for consistently poor-quality offerings. Customers expect their needs and expectations to be met, and if the product or service does not deliver on its promises, even the best customer service may not be enough to retain them.

Ideally, businesses should aim for a balance between both elements, ensuring high-quality products or services while also providing excellent customer service. When customers receive a top-notch product or service and experience exceptional customer care, they are more likely to become loyal, repeat customers, which is a win-win situation for the company.

Ultimately, the most successful businesses understand that both excellent customer service and good quality are integral to their long-term success and strive to excel in both areas.

Magy Fares
من قبل Magy Fares , Sales Executive , WadiDegla Real Estate

Regular coaching and role-playing sessions providing your customers with details

Ghada Eweda
من قبل Ghada Eweda , Medical sales hospital representative , Pfizer pharmaceutical Plc.

I choose 4- Regular coaching and role-playing sessions. As it keep and foster communication and employees engagement which are both important to have culture of excellent customer service. 

Syed Akailvi
من قبل Syed Akailvi , Customer Relationship Manager , Ibest

Regular coaching and role-playing sessions will inspire employees to take the initiative, which will lead to employees providing all of the firm's information that the client needs to understand, resulting in better customer service.

Zakir  Sean
من قبل Zakir Sean , Marketing Assistant , Saba Al Noor IT Infrastructure Co

Maintaining a culture of excellent customer service in an organization can involve several strategies. From the options provided, I’d say regular coaching and role-playing sessions is particularly effective is particularly effective.

Akhil Manoharan
من قبل Akhil Manoharan , it administrator , Wipro Limited

The best way to maintain a culture of excellent customer service in an organization is through regular coaching and role-playing sessions. These sessions help employees improve their customer service skills and prepare them for different customer interactions. While encouraging employee initiative and publishing customer service standards are also important, continuous training through coaching and role-playing is key to reinforcing a customer-focused culture.

Ahmed Taha
من قبل Ahmed Taha , مشرف خدمة عملاء , مجموعة حيدر ملاذ وأولاده للاستثمار

According to my opinion, customer service is a broad science that requires experience. It does not require a personal opinion, a specific initiative, or maintaining certain standards. It requires continuity with the customer. Not taking personal opinions. You must be positive. You must have credibility in explaining the features of the service or product, because customer service has forms. Its development increases every day, and you learn new things through your experiences and the lessons you learn from your daily experiences and the advice of your management.

muhammad saad
من قبل muhammad saad , ASSURANCE , BPO –US HEALTH CARE

regular coaching and role playing sessions with updated customer service standards 

Jayesh Rai
من قبل Jayesh Rai , Relationship Officer and Operation Incharge , Nabil Bank Limited

One effective approach in upholding an outstanding customer service culture within an organization is through regular coaching and role-playing sessions. Such sessions enable employees to hone their customer service skills, practice handling a variety of scenarios, and receive constructive feedback from their managers or trainers. By doing so, this encourages a culture of perpetual growth and development, ensuring that employees are equipped with the tools necessary to deliver exceptional customer service.

Akram Ahammed Latwan
من قبل Akram Ahammed Latwan , Sales And Business Development Manager , Al Nnabooda Chulia Facilities Management (Chulia Middle East)

Crafting a culture of extraordinary service requires:

1. Transparency: Share openly with your customer. 2. Empowerment: Encourage proactive employee action. 3. Clarity: Publicize standards of service. 4. Development: Focus on continuous skill enhancement.

By Educating employees about how to take initiative, making this concept help to convert a service idea into an art form where excellence is the norm.

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