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When a customer receives good service, how many people do they tell on average?

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تم إضافة السؤال من قبل Yosef Abdalsalam Mohammed , IT Manager , Al-Alamiya for Furniture
تاريخ النشر: 2016/05/06
مستخدم محذوف‎
من قبل مستخدم محذوف‎

When customers receive good service they tell about 10 -12 people on average about their experience.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Well, I can assure you that if the service is bad everyone is going to know about it, that's for sure.  The topic of the evening will be what  lousy day it was because some inconsiderate customer service personnel gave you a hard time and ruined your day.

 

If excellent customer service is maintained, the customers might not spread the good news initially but when someone asks them for referrals, your company will definitely be recommended.

 

Amirah Aboutaleb
من قبل Amirah Aboutaleb , Sales Executive , New Homes

For good service most will just tell their closest friends or family but for bad service they will post it on Facebook or tweet it and potentially reach thousands especially if they name your company and it comes up on future web searches.

Nizar Dudhwalla
من قبل Nizar Dudhwalla , Operation Manager Customer Service Center/logistic/Quality controller/New Product evaluation etc , consumer electronics & house appliances, customer service

Normally when the customer is satisfied he tell some people but when he is not satisfied he tell to more people.

Nuridin Islam Diab
من قبل Nuridin Islam Diab , Training Manager , Bbusinesss LLE

7-8 people on average............................Thanks for the invitation. 

Wasi Rahman Sheikh
من قبل Wasi Rahman Sheikh , WAREHOUSE SUPERVISOR , AL MUTLAQ FURNITURE MFG

thanks invite. ............ at least closed friends and relative

Ahmed Mohamed Ayesh Sarkhi
من قبل Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

20 person at least

                       .

ghazi Almahadeen
من قبل ghazi Almahadeen , Project Facilitator , Jordan River Foundation

thanks invite. ............ at least 10 people

nisreen essam
من قبل nisreen essam , Personal Assistant , Salem Travel Agency

the feedback of customer satisfaction is difficult to count because the customer might be happy and satisfied,but kept silent

the customer satisfaction is difficult to quantify.

mohammed negm
من قبل mohammed negm , مدير مبيعات , مؤسسة أطياف لتجارة المواد الغذائية

5- 10 person .................................................. 

Omar Saad Ibrahem Alhamadani
من قبل Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

5- 10 people ...........................................

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