Is being fluent in English necessary if you are a customer service employee?

Thanks

Yes it is  , but when:

• Company works in region contains multinational customers.
• Company serving multinational customers.
• Your company's branch located - installed inside the Airport , Borders, Harbor.
• Your company dealing with international companies or departments like embassies. 
• Your company's branch located in free zones.

In these cases you need to hire employees ( CSR ) speaking fluent English beside their native language, and if your region speak and\\ or deal with people coming from (Francophone) countries so you need to hire people speaking fluent French.

I think so , fluency in English language is urgently required for customer service candidates especially if working in Dubai, Kuwait or any other members of GCC countries due to increased number of expats and foreigners wherein the English language is a universal mean for communication.

that depend on your target of customers

the target is arabic customers,so no issues if you don't speak English.

the target is international,regional,local customers it's important to communicate by using English language......keep in mind language is the first tool to communicate with others

Basm allah alrahman alrahim

Yes , No , Ok

not fluent but at least good .

with the time he will be fluent in english ( and arabic too ! )

Yes of course, and I agree with Mr Omar answers. .....

This is completely reliant on the location of work and their language preference. However English is almost an universal language so fluency would be a plus in any global firm.

Not necessarily. It depends on the country, region, area, community, area of opeation, regulations & policies underlined by government or other authorities & governing bodies and ultimately the target audience in particular. All these listed factors can largely influence linguistic variability.

Thanx for the invitation

yes should be that for CS Dept.

Yes (or not depending on whether or not you're a representative working in a global enviroment), but the ability to listen and empathize is much more important.

If you are dealing with customers who speaks English... yes!