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Thanks for invitation
It is divided into two types
Internally: based on services applying inside the company for colleagues.
Externally: based on services applying for customers and clients.
Types of Customer ServiceBefore you describe yourself you're the best of the offers service to customers know first types of customer service to know where you are from others until you describe yourself possible favorites. Following eight types of customer service:• High communicating with customers:This is common for customer service in the high-end shops style. There is a practice scenario and get closer to customers when they walk in and say, for example, "honored place", wandering near him without imposing upon yourself let him walk around, and when his interest in something approached and offered help appears. When this done correctly this will lead to benefit for customers and the company until the client gets the service upscale and earn established permanently as a client and earn his loyalty to the facility.
• Low communicate with customers: In this way officials customer service does not offer any help at all unless the client is willing to refund or replacement items. Strangely enough, this strategy generates loyalty more high-networking service, because they are often accompanied by low prices. Online, for example: where it's almost impossible to get any contact with the man, but no one seems to care about and many people are buying from the Internet.
• Poor customer service: Is the reverse 1 and 2, you'll find the staff at the store, but they are not useful. Follow you around the place and try to sell you, but they actually do not have the information or authority to provide good service. This is often the result of the employee pay a commission on sales, making it obtrusive. This way you do not accept the response item for any reason. Customer loyalty here is not of interest to service provider customers
• transparent customer service:You can see exactly how things work and things run as the customer wants. You can see all the food being prepared, and you can talk to someone customer service all the time• concept and customer service, but it is flexible:This is the most difficult in some cases. Find someone in customer service is listening to you, and trying to understand the problem, recognize how frustrating it is, then it tells you that the company has nothing to do at all to address the situation. This method often causes problems and is repellent to customers. Method can hear well and then not doing anything considered provocative to customers and may be seen by some as a process set up, let them take you to the price and do not mend any defect.
• Customer Service ignorant: Frighteningly common in many places special contact centers. Someone customer service did not receive any training, and reading from a text written in his hand without understanding. They do not work for the company, do not understand the product, did not use the product, and are judged primarily by how quickly can end the call. You can not get the same person never twice, and you have to describe your problem each person respond to you on the phone. If your question outside the written text with the employee will not come out something useful in response to a complaint or inquiry
• evil service to customers: I know, it's not a pleasant thing that half the people (or even companies) evil, but this strategy is certainly evil. Goal is to trick customers into paying more or agree on something by using very specific language and refuse to stop talking. It sounds as if to say one thing while in fact manipulated words and say something else. If you reviewed it after that attack you in something that he told you that and you accepted.
• Customer Service Ideal for: Banks that we use for our business and personal accounts, are accurately recorded pull it from my ATM. When I need answers to my queries shown the same person every time, which helps me in the branch office, who always knows how to solve any problem. If I was at risk for increased traction Account called me to notify me. Send a messenger to pick up deposits. This is the perfect service that does not leave room for error, and if there happened to be corrected speeds.
- Reception
- Claim
- Advice
- Information
- Assistance
- Order entry
- Etablishment of invoices
- After-sales
- The offer of services such as managements tips
- The establishing of products on sale furniture
- The establishing of a point of sale display
- The demonstration
I agree with Mr Omar answers thanks
..................................... I agree with Mr Omar answers
sorry its not my specialty any more...thanks for invitation
I agree with Mr Omar answers, thanks for the invitation. ...
I apologize I leave it to experts
Agree with expert answers. Thanks
