How do you control your temper and your cool face when dealing with a furious customer?

Thanks for the invitation

Must train my self to listen very well, teach my self or through any training course how to deal

with different kinds of people

Collect full information  about products or services I am offering as much as possible

By listening very well you can clearly know what are the customers needs

 By answering all the customer's questions you will not give him/her the chance to make you nervous

By having the skills of how to deal with different kinds of people you will be able to be successful with your customers too

At last remember that your job is a gift from Allah to you so we must love all gifts from Allah

First you should not have to control your temper because it is the customer who is angry not you. If you are getting angry then you are in the wrong type of job for your character or you are not skilled enough. Anger is a response that we choose no one can make us angry so never allow others to make you angry. 

• Obtain the customers name and use it so they know you are paying attention to them.
• Never lean towards the customer it shows aggression.
• Never fold your arms it shows you are blocking the customer and defending yourself.
• To be a customer service expert learn about Neuro Linguistic Programming its easy and effective.
• Always use a calm even voice because the encourage the customer to calm.
• Never mock the customer or belittle them with humor when its not appropriate.
• Take ownership of resolving the problem rather than blaming or defending.
• Apologise for inconvenience suffered by the customer if you did nothing wrong
• Apologise sincerely for the error if you did something wrong.
• Even if you don't agree the customers perception and feelings are valid so acknowledge them.
• Remember that one unhappy customer can influence many other happy customers.
• Actively listen to the customers complaint and confirm that you have understood the issues.
• Ask the customer their opinion on what needs to be done to resolve the problem. 
• Explain calmly what you propose to do to resolve the problem and by which date. 
• Always thank the customer for the opportunity for feedback and improving services.

Thanks for the invite ............................ agreed with the answer Suhair Anwar

be quite

train for pationat and body language

There is a way I use, but it requires an open-minded person:

Fall in love with the customer male was it or female. Not any love, but the romantic sexual love.

Why? simply, because your heart, mind and soul can't get mad at the one you love. Thus, you never get mad!

just smile and keep caulm .then he will attract the customer

Thank you for your invitation

this question highlight on the point of how you can reduce your stress?

this technique not come in one day you have to learn and train your self how to control your body language...me personally practice sport to reduce my stress.

sports help me to achieve my goals....you have to determine what will help you to reduce your stress then by time you will be more able to control your body language.  

Thank you for the invitation and wait for the answer from the experts

 I leave the answer to the experts, specialists in this field 

Thanks for your invitation , waiting for the write answer  

Customers complainers represent a important to identify the shortcomings and possible areas of improvement resources, helping to avoid losing customers- The reservation to talk.- Permanent looking forward to what is the best of the services or products or treatment method.- The speed of feeling bored.- Do not accept excuses or explanations for any error or deficiency in service.- Do not like to go into detail.- A strong personality and a sense of importance.