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What is ITIL and how does it help in IT Service Management?

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تم إضافة السؤال من قبل Syed Javed , it consultant , Infosys
تاريخ النشر: 2016/05/11
Hussain Bohra
من قبل Hussain Bohra , Technical Support Engineer , IBM Indi

ITIL is the information technology infrastructure library, it is used to define best practices, manage and control the information technology services. Main purpose of the ITIL is to implement IT resounces and manage them to provide benefits to organizations. Managing the IT services called ITSM

Flávio Trindade
من قبل Flávio Trindade , IT Hardware, software, Communications Support. , FT Infotelecom

ITIL basically assures support service continuity regardeless human resources avaliable!

By keeping updated documentation, ITIL practices assure the best and quickest sollution everytime.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Set of best practices, previously used and effectiveness demonstrated successfully by IT professionals in managing services. By following these guidelines IT personnel can ensure timely notification of impending risks and can initiate actions to mitigate/workaround issues before they become problems posing risk to business continuity or functioning. 

Pradeesh Stanislavose
من قبل Pradeesh Stanislavose , Sales Executive , UST Global (Maersk)

ITIL (Information Technology Infrastructure Library) - a framework that provides best practices for aligning IT with business needs of different stages Strategy, Design, Transition, Operations and Continual Service Improvement.

Karthikeyan Velayutham
من قبل Karthikeyan Velayutham , Process & Audit Manager , Capgemini

ITIL means Information technology Infrastructure Library, it is set of best practices to define, manage and control the Infrastructure in IT environment which is also called as service management

Nilesh Prabhu
من قبل Nilesh Prabhu , GM / Director / Head Quality IM&CS , VFS Global Pvt Ltd

ITIL is only a library of Best Practices accross Industry and its focus is to improve IT Service management

Mahaboob Basha Shaik
من قبل Mahaboob Basha Shaik , Team Lead , Accenture Services

Information technology and infrastructure libraby it helps in implementing the Process in a designed way for better customer satisfaction

isaq alakhrass
من قبل isaq alakhrass , ERP & IT incharge , Mohammed Ali Alhamrani & Co International trading company

ITIL acts like a base/rule that helps to create better IT service management 

Kamran Aziz Aziz Hussain
من قبل Kamran Aziz Aziz Hussain , TRAINEE , ALCATEL LUCENT

ITIL STANDS FOR INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY IS A FRAMEWORK DESIGN TO STANDERDIZE THE PLANNING, SELECTION AND SUPPORT OF IT TO BUSINESSESS. TO ACHIEVE GREAT LEVEL OF MANAGEMENT ITIL PLAYS A VITAL ROLE

Thomas Wilson
من قبل Thomas Wilson , IT Manager (IT Leader) , Dark Matter LLC

ITIL provides a comprehensive set of best practices for IT Service management. ITIL helps in aligning your company strategy with IT Strategy and thus help in improved quality of IT Services, user and customer satisfaction. ITIL helps in enhancing the image of IT as a business partner

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