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It depends on how you handle the situation. The best thing I can do is to ask for a sincerest apology first for the bad experience then i will do my best to regain customers satisfaction and trust thru prompt action and effecient quality service.
No matter how good the processes, people or intentions, no business can get it right% of the time. If you’re in business, customer concerns are a fact of life. But the cost of issues that leave customers dissatisfied is huge.
It’s pretty clear. When customers are unhappy with the service you provide, they take their business elsewhere. And considering that it costs6-7 times more to acquire a new customer than to keep an existing one, every lost customer hurts your business even more.
But all is not lost. Customer concerns – if caught and addressed early – are actually opportunities to cement customer loyalty.
one customer who had a bad experienc can cost a lot most especially wherein the company is engage in social media wherein they can just post their comments on it. It will give a negative effect to you prospect cilent or costomer.
Stand with the cliche Customer is always right.
if we loose one we lose lots we can make it ryt by using latte method
L= listen completily
A= acknowledge customer feeling
T= take action
T= thanks customer to give us an suggetion
E= encourage customer to come back again
my business reputation = my wealth
· 86% of customers quit doing business because of a bad customer service experience
· 78% of online customers recommend the brand to a friend after a great customer service experience.
· Only 10% of companies deliver great customer service – the room for your company to stand out is huge
It can damage company reputation in the market.
alot indeed rumours spreads really fast through word of mouth.
One customer with abad experience can cost some ones business in a away that he customer will discourage friends, family, and other people from supporting your business there by damaging the business reputaion\\ name.
Nowadays and due to the social network, one bad experience for a one customer can be really harmful especially if this customer was an influencer in his community. In addition to the fact that sometimes traditional word of mouth communication can heart the business's reputation. Therefore customer service and after sales service should always be proactive and keep in touch with customers by different means like phone calls or online surveys.
