Which is a central point in an enterprise from which customer service interactions are managed via phone, fax, email and other channels?

d. Information Technology Information Sharing and Analysis Center

Thanks for the invite ............................ I think b

c. network operations center

I think that all are important for customer centric focus.

I agree with B   answers, thanks for the invitation.

thanks for invetation

contact center

good luck

I apologize for the answer , I leave the answer to the specialists the experts in this the field , that's not  The area of my specialty , I hope  you invite specialists only .

Thanks for the invitation. I agree with experts answer. ...