According to Deming and Juran most of the quality problems that exist are due to a defect or failure in processes that are controlled by:?

.................c. Upper management

Option c,.......

Thanks.....................

Option#C. Upper management is the appropriate answer

Yes, Upper Management holds responsibility to a process defect or failure

Agree with Mr  Muhammad Farooq  Answer

Option D seems most appropriate as essence of Quality is that "it is everybody's responsibility".

Hence stakeholders is appropriate in my point  of view.

thanks for invition ,,,,,,,,,, my choice is option C