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How will you handle an irate customer/client?

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تم إضافة السؤال من قبل DENNIS DE LA PENA , Customer Service Assistant , NEWHALL REALTY GROUP CORP
تاريخ النشر: 2013/09/22
imran khan
من قبل imran khan , Area Retail Manager , Ufone

to handle irate customer  is to be handle by your customer skill.and can be handle by your patients skill and you listening skill .

and also can be handle by dealing as a friend that u can handle irate customer 

Anjana Bhatia
من قبل Anjana Bhatia , Senior Account Manager - GCC , ArpuPlus - Subsidiary of OT Ventures

The main issue here is to know why is this customer or client unhappy?  Is it the process, the product, the company or people?  Depending on nature of their problem, lots of time they instantly cool down once they know  someone actually understood their issue. This gives them positive vibe that someone will fix it.

 

Essam Al Qarni
من قبل Essam Al Qarni , مساعد اداري , مدينة الملك عبدالعزيز الطبية بالحرس الوطني

- calming the customer down by doing whatever it takes

-  knowing the cause of problem

- solving the problem

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