What does it mean to be a customer-focused organization?

A successful customer-focused strategy puts the customer firmly in the center of every business decision. People like to feel special and appreciated, so responding to customers in a way that makes them feel important and valued is one way to encourage customer retention.

Customer-focused organisations devot all their resources to concentrate on tailoring poducts & services that fit & meet the expectations of customers thus customer satisfication is the maintheme of the organisation. Such organisation aim at maintaing & enhancing long time relationships with customers through providing products & services that meet their needs & expectations. Organisations are concerned with customer welfare, their main focus is satisfying customers to their expectations thus customers are the top priority & come first before anything else in their business & operations. Thanx for the invitation

The literal meaning is “The service provider is for customers”. Almost all companies are using the jargons “Customer Centric / Focused” etc., We are all customers in one form or other for something. We are the best judges to confirm whether any company that sold a product / service to us has said Customer is the priority when come to choose between profit and customer.

CEO’s annual pay rise is based on profit made. Is there any company’s ceo got annual pay rise basing CSI? How do we identify which company believes in – “Profit is supplementary”. Speak to the employees who serve you. If the company engaged them positively, the same employee engages the customer too positively.

No matter how good the processes, people or intentions, no company can get it right 100% of the time. If you’re in business, customer concerns are a fact of life. But how fast you resolve the concern when brought to the notice, speaks whether the company is Customer Focused or otherwise.

Customers main source of the ideas of development and improvement.Basis of the assessment is to satisfy the customer, not the internal goals.Training focuses on personal skills in addition to technical skills.Teamwork in order to achieve outstanding performance.Participation in decision making at all levels.Upgrade according to merit rather than seniority.Balance between the needs and expectations of both external and internal customer client.

Thanks for the invite ............................ agreed with the answer Samir

I agree with experts answer. Thanks for the invitation. .

To be a customer focused organization means maintaining an effective customer relations and service program

• Recognizing the importance of ideal service and its value to the organization
• Creating a culture of service in your organization.
• Communicating with customers more effectively
• Expanding the power of front line employees
• Creating an action plan

The orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service program.