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In my opinion following are few useful CRM tools:
Operational CRM-customer-facing applications such as sales force automation, call center & customer service support & marketing automation.
Analytical CRM-extrats in-depth customer history,preferences & profitailities from databases, allows predictions of customer value & behavior,allows tailor of information & customer needs.
Collaborative CRM-easy collaborations with customers, suppliers & partners, greater responsiveness to customer needs.
Portal-basred CRM-provides users with tools & information that fit their needs, provides instant access to all internal & external customer information, helps employees to respond to customer demands more quickly.
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