What are the qualities of a good customer service representative?

Tact in talking

Elegance in Physical Appearance

Punctuality

Innovation in the style of reply

The qualities of a good customer service representative are:

Honesty

Good cooperation

Excellent communicator

Dynamic

Dedicated

Creative

Having commanding power

Punctuality 

Im simple layman's terms, a customer service representative should be patient in the face of customers who may not always be kind, well-mannered or polite, empathetic by showing genuine care and sympathy, solution oriented by providing possible alternatives or options to customers who have grievances, and committed to building long standing relationships with regular customers.

By by Arnold Anderson, Demand Media

Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can make her feel helpless and question her own skills. You should look for important qualities of customer service when hiring associates.

Cheerful

Being cheerful in the face of adversity is an important quality of a good customer service representative. Customers can sometimes unleash tirades that would make the average person crumble, but a good customer service associate is able to maintain that cheerful demeanor, and calm the customer down or know that she did her job the best she could.

Organized

A customer service associate needs to remain organized during each call, and keep general product and company information organized as well. A customer service call requires rapid responses from the associate, and only an organized associate that has kept good notes during the call, and has product and company information readily available will be able to handle the situation properly.

Adaptable

Each customer call is a different experience, and each customer is looking for a different result with their situation. A good customer service representative is able to adapt to changes in customer situations, and to changes in customer demeanor within the call itself. Customer can sometimes switch topics or introduce new information without warning, and the customer service associate needs to be able to adapt to those changes.

Good Listener

Memorizing a script and then repeating it back to the customers is not good customer service. Listening to the customer is an important quality of a good customer service associate. Allow the customer to give all of the details regarding the situation, and then ask questions to find out even more details so that all of the information required to deal with a situation is available.

Being Thorough

A good customer service associate knows the product information, understands how to apply it to various situations, can analyze a situation with the information given by the customer and can suggest multiple solutions. Being thorough is an important quality of a successful customer service representative.

good smile 

self confidant 

boliete 

to remmber that customer always right

to behave when the cumtomer is rude 

and to absorve all the nigative issue 

and above all that excellent communication skill 

that is a40% from all the what we need in the customar service officer or Rep.

and we dont forget the first impreision for any customer