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Meeting quality expectations as defined by the customer
Integrated organizational effort designed to improve quality of process at every business level.
Quality defining in5 ways:
1. Conformance to specifications - Does product / Service meet targets and tolerances defined by designers?
2. Fitness for use - Evaluates performance for intended use
3. Value for price paid - Evaluation of usefulness vs price
4. Support services - Quality of support after sale
5. Psychological - Ambiance, prestige, friendly staff
Integrated organsational effort designed to improve quality of process at every business level is TQM
(TQM) describes a management approach to long–term success through customer satisfaction.
Agree with expert ansewrs above
A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improvingprocesses, products, services, and the culture in which they work.
