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No matter what industry you are in, you have some form of customer service support. You provide and email address / telephone support (May be even social media or live chat) for prospects and customers to get important questions answered.
Even if you have one of the most intuitive website designs and clear copy, there is a need to provide additional support and guide existing and potential customers to their end goal.
Providing his support is the first step to providing customer experience. Your customers and window shoppers should have the ability get their questions answered, website visitors need to know exactly what you are providing. Customers need to be able to reach you when something goes wrong.
1. Create great experiences
2. Crystal ball not required
3. Customer service personalisation
Very much necessary to be proactive instead of reactive in customer's service, because 1 lost customer is equal to 'N' Number of loss of customers
A Good customer service require that customer should be delighted. he should realise that he is a ambassdor of that client. It means attendent should have enough patience to listen customer requirement, should have enough knowledge, hospitality, transperancy and eager to fulfil the customer needs. Customer is the real owner and we need his presence for our requirements
Yes customer service shall go much far in enhancing competitiveness in 2016 as we are entering a recession and buyers are likely to reduce their purchases and become more selective. If we are to retain our customers and to attract new customers our reason should be better customer service.
Agree with expert ansewrs above
I fully agree my mr. Sathish's wonderful & constructive submission. Being pro-active to customer needs is necessity & priority in having successs in your business 2016.
Thanx for the invitation
As a result of the global financial crisis and the decline in sales on a global level and at all levels !!!
Thanks for yuor invite .
