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"It’s impossible to be a service leader, to be customer centric and focus on a service strategy without empowering employees." How much do you agree with the statement and what effects does it have on the company-customers relationship?

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تم إضافة السؤال من قبل Sayed Fathy , Manager , 1 and 1 Travel
تاريخ النشر: 2016/06/15
Farhana Siddique Fari
من قبل Farhana Siddique Fari , Coordinator , Coordinator at DFA, Dr Fazeela Abbasi, Advanced Skin, Laser & Hair Institute, Islamabad.

As usual; a Smart Question. Thanks Mr. Fathy

I fully endorse answers given by Sir Heavenly J John and Mr.  Emmanuel Wamweta; their submissions are a true Reflection of my viewpoint.

Heavenly J John
من قبل Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

They are the frontline employees who faces the customers of different experiences. They must be empowered. When employees are empowered to face challenges and take ownership with a sense of purpose, they will experience more engagement.

Empowerment sends a message to employees that the leaders cares about them as individuals. Employees will “go the extra mile” to reflect so called Customer Centric and Focus on a service strategy

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Mr. Sayed Fathy Thank you for your invitation.

Mr. Emmanuel and Heavenly John given best answer for the question. Nothing to add more.

mohammed negm
من قبل mohammed negm , مدير مبيعات , مؤسسة أطياف لتجارة المواد الغذائية

Agree with Mr emmanuel's answer

Emmanuel Wamweta
من قبل Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Yes that is true & i stand by the statement. The organisation or company can't achieve its strategic intent, goals & objectives and vision if it has not empowered its employees. 80% of the succes is brought about employees who play the biggest role or part in the success of the organisation. Almost everything begins & ends with the employees; if they empowered effectively & desirably, they would in turn execute their dutieseffectively & efficiently. Thanx for the invitation

Vaiyapuri Gopalakrishnan
من قبل Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Thanks for your invitation, Agree on experts answers.

Francis Jr Simbajon
من قبل Francis Jr Simbajon , Associate Marketer , C-ONE TRADING CORPORATION

I definitely agreed with the experts answer.

Thank you so much for the invitation!

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