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What is the best customer experience for a branded loyalty rewards program in 2016?

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تم إضافة السؤال من قبل Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc
تاريخ النشر: 2016/06/28
حفصة المستظرف
من قبل حفصة المستظرف , سكرتيرة , مكتب محاماة : المحامية :خذيجة فاروق

Thanks Mr Vaiyapuri for invitation:

Really I have not lived a perfect and very different experience as a good customer experience in 2016

with loylti rewards

ghazi Almahadeen
من قبل ghazi Almahadeen , Project Facilitator , Jordan River Foundation

Thanks invite. ........ no increase your answer 

Vaiyapuri Gopalakrishnan
من قبل Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

The key is to make the program holistic, and to give users points for actions beyond merely purchasing a product. My company, Social Annex, has expertise in creating social loyalty programs. This involves creating advocate marketing (aka social aka social commerce) actions for which you can reward points, like a review platformquestions and answers, visual commercereferral programs, and so on. If you give points to your customers for writing reviews, answering questions, hashtagging photos, etc., they become engaged and active contributors to your site's marketing programs. Most importantly, they become loyal to your business throughout this journey. I created an infographic that shows how successful social loyalty programs can be.

Truly loyal customers welcome points rewards because they know they're going to purchase from you again. You, like Dannielle said, should experiment with doing exciting contests and giveaways for your loyalty members. It's the whole "surprise and delight" tactic.

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